Welcome to Akiya CRM
Select your industry to get started with the perfect CRM solution
Welcome to Akiya CRMSelect your industry to get started with the perfect CRM solution
Akiya CRM (hereinafter referred to as the “Platform,” “Akiya CRM,” “we,” “us,” or “our”) is a customer relationship management platform owned and operated by LabratsAI, a legally recognized entity.
These Terms and Conditions (“Terms”) constitute a legally binding agreement between LabratsAI and all users of the Platform, including but not limited to salespersons, supervisors, managers, administrators, organizations, companies, and other authorized users.
By registering for, accessing, browsing, connecting to an organization, or using any part of the Akiya CRM Platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.
If you do not agree with these Terms, you must immediately discontinue use of the Platform.
2.1 Individual Account Registration. Each user account on Akiya CRM is registered under an individual user profile. Users are responsible for maintaining the confidentiality of their account credentials and all activities occurring under their account.
2.2 Organizational Connection. When a user joins, connects to, is invited into, or operates under a company, organization, agency, brokerage, or business entity within Akiya CRM, the user acknowledges and agrees that certain data entered into the Platform may become accessible to the connected organization and its authorized personnel.
This includes, but is not limited to:
2.3 Organizational Administrative Rights. Organizations using Akiya CRM may designate authorized supervisors, managers, administrators, or executives who may access, review, monitor, export, analyze, transfer, and manage data associated with users operating under the organization.
By using the Platform under an organization, users expressly consent to such access and management rights.
2.4 Data Oversight Within Organizations. Salespersons acknowledge that supervisors, managers, and authorized company administrators may:
Such access is considered an essential operational feature of the Platform.
3.1 User-Generated Data. Users retain ownership of personal account credentials and personal profile information. However, all business-related data entered into the Platform while operating under an organization may be treated as organization-controlled operational data.
3.2 Organization Access Rights. When a user operates under a company account, organization workspace, or organizational structure within Akiya CRM, the organization may access and manage operational CRM data associated with that user.
This includes the right to:
3.3 Lead and Customer Data Visibility. Users acknowledge and agree that lead information and customer relationship data entered into the Platform may be visible to:
Visibility levels may vary depending on system configuration, subscription plan, company settings, permissions, and role-based access controls.
3.4 Export and Download Permissions. Organizations and their authorized personnel may export, download, back up, print, store, and retain reports and operational CRM data associated with their organization.
This may include:
Users acknowledge and consent to these capabilities as part of the Platform’s core business functionality.
3.5 Employee Departure and Organizational Data Retention. If a salesperson, supervisor, manager, or other user leaves an organization, is removed from an organization, resigns, or loses access to the organization workspace, the organization may retain access to operational CRM data generated within the organization.
This may include previously entered leads, activity history, reports, notes, customer records, and organization-related performance data.
Organizations may continue retaining such data for business continuity, auditing, legal compliance, customer servicing, operational reporting, and internal management purposes.
3.6 Shared Organizational Data Environment. Users acknowledge that Akiya CRM functions as a collaborative business environment where CRM data may be shared across authorized organizational roles.
Users should not expect organization-related CRM data entered within a company workspace to remain exclusively private from the organization’s authorized management personnel.
4.1 Salesperson Access. Salespersons may access data and tools permitted by their assigned role and company permissions.
4.2 Supervisor Access. Supervisors may monitor, review, analyze, and manage salespersons and teams assigned under their supervision.
Supervisors may also:
4.3 Manager and Administrator Access. Managers, administrators, and organization owners may have broader organization-wide visibility and control.
This may include:
4.4 Permission Configurations. Akiya CRM may provide configurable permission systems and role-based access settings. Organizations are responsible for managing and assigning permissions appropriately.
LabratsAI is not responsible for internal misuse of permissions granted by organizations to their own personnel.
5.1 User Consent to Organizational Visibility. By joining or operating within an organization on Akiya CRM, users explicitly consent to organizational access, monitoring, processing, exporting, retention, and management of organization-related CRM data.
5.2 Compliance With Ethiopian Law. Akiya CRM aims to operate in accordance with applicable Ethiopian laws, including the Personal Data Protection Proclamation No. 1321/2024.
Organizations using the Platform are independently responsible for ensuring that their own use, processing, storage, exporting, and management of data complies with applicable legal and regulatory requirements.
5.3 Business Data vs Personal Data. Operational CRM records, customer information, lead activity, pipeline records, and organizational reporting data may be treated as business operational data within the organization environment.
Personal profile information unrelated to organizational CRM operations may remain subject to individual account privacy protections.
Users and organizations agree not to:
Organizations are responsible for ensuring their employees and administrators use exported CRM data responsibly and lawfully.
LabratsAI shall not be responsible for:
Users and organizations use the Platform at their own discretion and responsibility.
LabratsAI reserves the right to suspend, restrict, or terminate accounts, organizations, or access privileges if users or organizations:
Upon termination, organizations may retain previously exported or retained operational records subject to applicable law.
These Terms shall be governed and interpreted in accordance with the laws of the Federal Democratic Republic of Ethiopia.
Any dispute arising from these Terms or use of the Platform shall be resolved within the courts of Ethiopia.
By using Akiya CRM, connecting to an organization, joining a company workspace, or operating under a company structure within the Platform, users acknowledge and agree that:
Users who do not agree with these conditions must not use the Platform within an organizational environment.